This Return and Refund Policy (“Policy”) governs the terms under which ADESK (“we”, “us”, or “our”) accepts returns and provides refunds for purchases made through our SAAS-based accounting software (the “Service”). By using the Service and making purchases through it, you agree to be bound by this Policy.
1. Refund Eligibility
1.1 Subscription Services: For subscription-based services, we offer a 30 day money-back guarantee from the date of purchase. If you are not satisfied with our service for any reason within this period, you may request a full refund.
1.2 One-Time Purchases: For one-time purchases of additional features or services, refunds may be issued within 30 days of the purchase date, subject to our discretion.
1.3 Eligibility Requirements: To be eligible for a refund, you must provide proof of purchase and demonstrate that you have not used the service beyond a reasonable extent. Refunds will not be provided for services that have been substantially utilized or for which a significant amount of time has passed since the purchase.
2. How to Request a Refund
2.1 Contact Us: To request a refund, please contact our customer support team via filling contact form and provide your name, account information, and details of your purchase. We may require additional information to process your refund request.
2.2 Refund Processing: Once your refund request is received and approved, we will process the refund within 30 days. Refunds will be issued to the original method of payment used for the purchase.
3. Exceptions
3.1 Customized Services: Refunds will not be provided for services that have been customized or tailored to meet your specific requirements, unless otherwise agreed upon in writing.
3.2 Third-Party Fees: We are not responsible for any fees or charges imposed by third-party payment processors or financial institutions in connection with your purchase, and such fees will not be refunded.
4. Contact Us
If you have any questions about this Policy or would like to request a refund, please contact us.
